Your Privacy Matters: This Privacy Policy ("Policy") describes how PHPlay96 ("we," "us," or "our") collects, uses, stores, and protects the personal information you provide when using phpplay96.com. By creating an account or using any PHPlay96 service, you acknowledge that you have read and understood this Policy and consent to the processing of your data as described herein.
1. Overview and Scope
PHPlay96 is committed to handling your personal data with care, transparency, and respect. This Policy applies to all data collected through phpplay96.com, our related mobile services, and any communications you have with our team — whether through live chat, email, or phone support.
We are registered as a personal information controller under Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations as enforced by the National Privacy Commission (NPC) of the Philippines.
This Policy does not apply to third-party websites or services that may be referenced within the platform. We encourage you to review the privacy policies of any third-party service separately. PHPlay96 has no control over and assumes no responsibility for the content or privacy practices of those external sites.
2. Personal Data We Collect
To provide you with a full PHPlay96 gaming experience, we collect the following categories of personal data:
2.1 Identity and Contact Information
- Full legal name as it appears on a government-issued ID
- Date of birth
- Mobile number and email address
- Residential address and municipality/province
- Nationality
2.2 Identity Verification Documents
- Copies of government-issued IDs (PhilSys National ID, SSS card, UMID, passport, or driver's licence)
- Proof of address (utility bills, barangay certification, or bank statement)
- Selfie or liveness check images for identity confirmation
2.3 Financial Information
- GCash or Maya mobile number linked to your wallet
- Bank account name and number (for InstaPay / PESONet withdrawals)
- Deposit and withdrawal transaction records
- Transaction timestamps and amounts in Philippine Peso (₱)
2.4 Gaming Activity Data
- Games played, bet amounts, winnings, and session durations
- Bonus claims and wagering activity
- Account balance history
2.5 Technical and Device Data
- IP address and approximate geolocation
- Browser type and version
- Device type, operating system, and screen resolution
- Session identifiers and login timestamps
We only collect information that is genuinely necessary. We do not ask for data we don't need, and we never collect sensitive personal information such as religious beliefs, political opinions, or health data unless specifically required by law.
3. How We Collect Your Data
PHPlay96 collects personal data through several channels:
- Registration form: When you create your PHPlay96 account, you provide your basic identity and contact details directly.
- KYC verification: When you submit identity documents for account verification before your first significant withdrawal.
- Deposits and withdrawals: Payment processing generates transaction records tied to your account.
- Platform activity: Your gaming behaviour and session data are recorded automatically as you use the platform.
- Customer support interactions: When you contact us via live chat or email, the content of those communications is stored for service and compliance purposes.
- Cookies and tracking technologies: As described in Section 7, we use cookies and similar tools to understand how players use the platform.
4. Why We Use Your Personal Data
PHPlay96 processes your personal data for the following purposes:
- Account creation and management: To set up, maintain, and secure your PHPlay96 player account.
- Identity verification (KYC/AML): To comply with anti-money laundering regulations and confirm that players meet the minimum age requirement of 21 years old.
- Payment processing: To handle your deposits and withdrawals through GCash, Maya, bank transfers, and other supported payment methods.
- Game delivery and platform operation: To provide access to slots, live casino, fishing games, Pusoy, Tongits, baccarat, and all other games on the platform.
- Bonus and promotion administration: To track bonus eligibility, apply rewards, and monitor wagering requirements.
- Fraud prevention and security: To detect and prevent fraudulent activity, collusion, account abuse, and money laundering.
- Customer support: To respond to your enquiries, resolve disputes, and improve service quality.
- Regulatory compliance: To meet obligations under Philippine gaming regulations and financial laws.
- Platform improvement: To analyse usage patterns and improve the overall PHPlay96 experience.
- Marketing communications (with consent): To send you promotions, bonus offers, and updates if you have opted in.
5. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 and its implementing rules, PHPlay96 processes your personal data on the following legal grounds:
- Contractual necessity: Processing is required to fulfil our agreement with you — creating and managing your account, processing payments, and delivering gaming services.
- Legal obligation: We are required by Philippine law — including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act — to collect and retain certain data.
- Legitimate interests: We process data to protect the platform and its players from fraud, abuse, and security threats.
- Consent: For marketing communications, we only process your data with your explicit, freely given consent. You can withdraw consent at any time by updating your communication preferences or contacting our support team.
6. Data Sharing and Third Parties
PHPlay96 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Period. We may share your data only in the following limited circumstances:
6.1 Service Providers
We work with trusted third-party service providers who help us operate the platform. These include payment processors (e.g., GCash, Maya, bank partners), identity verification providers, and IT infrastructure partners. These providers are contractually bound to handle your data securely and only for the purposes we specify.
6.2 Regulatory and Law Enforcement Authorities
We may be required by law to disclose personal data to the National Privacy Commission (NPC), PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine government authorities. We will only do so when legally compelled and will inform you where permitted by law.
6.3 Game Providers
Certain game providers may receive anonymised or aggregated data to deliver their games within the platform. We do not share individually identifiable information with game providers beyond what is technically necessary to deliver the gaming session.
Important: PHPlay96 does not transfer your personal data outside the Philippines to third countries unless equivalent data protection standards are in place and you have been informed.
7. Cookies and Tracking Technologies
PHPlay96 uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here's what we use and why:
7.1 Essential Cookies
These are required for the platform to function. They keep you logged in during your session, remember your preferences, and secure your account activity. You cannot opt out of essential cookies while using the platform.
7.2 Analytics Cookies
We use analytics tools to understand traffic patterns, page performance, and feature usage. This data is aggregated and does not identify you personally. It helps us make the platform faster and easier to use.
7.3 Managing Cookies
You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to play — but some personalisation features may not work as smoothly. Note that clearing cookies will also log you out of your current session.
8. Data Retention
PHPlay96 retains your personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable Philippine law.
- Active accounts: Data is retained for the full duration of your account's active status.
- Closed accounts: Account and transaction records are retained for a minimum of five (5) years after account closure in compliance with AMLA and PAGCOR requirements.
- KYC documents: Identity verification documents are retained for the legally required minimum period and then securely deleted.
- Marketing data: If you withdraw consent for marketing communications, your data is removed from marketing lists within 30 days.
When your data is no longer needed, we securely dispose of it in a manner that prevents unauthorised access or recovery.
9. Data Security Measures
PHPlay96 implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:
- End-to-end SSL/TLS encryption for all data transmitted between your device and our servers.
- Encrypted storage of sensitive personal data, including payment details and identity documents.
- Role-based access controls — only authorised personnel with a genuine need can access your data.
- Regular security audits and vulnerability assessments of our platform infrastructure.
- Two-factor authentication available for player accounts.
- Secure, physically protected data centres with 24/7 monitoring.
Despite our best efforts, no online platform can guarantee 100% absolute security. If you suspect your account has been compromised, contact our support team immediately at support@phpplay96.com.
10. Your Data Privacy Rights
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by PHPlay96:
| Your Right |
What It Means |
| Right to be Informed |
You have the right to know whether we hold personal data about you and how it is being used — which is exactly what this Policy explains. |
| Right to Access |
You may request a copy of the personal data we hold about you. We will respond to access requests within a reasonable timeframe. |
| Right to Correction |
If any of your personal data is inaccurate or out of date, you have the right to request that we correct it. |
| Right to Erasure |
You may request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. |
| Right to Object |
You may object to the processing of your personal data for direct marketing purposes at any time. |
| Right to Data Portability |
You may request a structured, machine-readable copy of the personal data you have provided to us. |
| Right to Lodge a Complaint |
If you believe your data privacy rights have been violated, you may file a complaint with our Data Protection Officer or directly with the National Privacy Commission (NPC). |
To exercise any of these rights, contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within 15 business days.
11. Minors and Age Restriction
PHPlay96 is strictly an adult platform. We do not knowingly collect personal data from anyone below the age of 21. Our registration process includes age declaration requirements, and we perform identity verification to ensure compliance.
If we discover that personal data has been collected from a minor through misrepresentation, we will immediately close that account, delete all associated data, and report the incident as required by applicable regulations. If you believe a minor has registered on PHPlay96, please notify us right away at support@phpplay96.com.
12. Changes to This Privacy Policy
PHPlay96 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Post a notice on the platform or send an email notification to registered players for significant changes.
We encourage you to review this Policy periodically. Continued use of PHPlay96 following the posting of updates constitutes your acceptance of the revised Privacy Policy. If you disagree with any change, you have the right to close your account and request deletion of your data by contacting our support team.
